Cooling FAQ

Before contacting our Customer Support team for technical advice, please consult our Problem Solving Guide below. This may help you to identify problems and provide solutions you can try yourself.

Important

In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

My appliance does not work

There are a number of reasons which this may be happening. Check:

• That the thermostat is set correctly
• That the power supply is not disconnected
• That the plug is inserted correctly into the mains socket and the appliance switched on
• That the main fuse has blown or circuit breaker has tripped out
• That the power cable is not faulty

Internal temperature is not sufficiently cooled

Check that:

• The door closes properly
• That the thermostat setting is correct
• That the refrigerator is not positioned close to heat sources
• That the air can circulate freely at the rear of the appliance

Internal temperature is too low

Check:

• That the thermostat setting is correct

Internal light does not work

Check that the appliance is switched on. If it is, you may need to change the bulb, please consult your user manual for instructions.

Why is my fridge/freezer making noises?

It is not unusual to hear noises from cooling appliances, especially when the appliance is switching on or off. Normal operating noises can be caused by:

• The compressor (motor) may hum whilst in operation
• On integrated appliances a fan may continually run to circulate air between the rear of the appliance and the cabinet
• Bubbling, gurgling or whirring noises may be heard as the refrigerant circulates
• Clicking will be heard as the thermostat turns the compressor on and off
• Cracking may be heard when the auto-defrost is operating or when the appliance is cooling down or warming up
• A frost-free freezer may emit a low hissing sound as the air circulates around the compartment

You may also like to check that:

• Is the appliance level
• Does it touch any other appliances, furniture or walls
• Are any of the drawers, baskets or shelves loose which could be vibrating
• Is anything stored in the fridge/freezer rattling against each other such as bottles or containers

Why is the floor of the main fridge section wet?

• This could be because the condensation water drainage channel normally located at the rear of the fridge is blocked. Dry the bottom of the fridge and clean the drainage channel and the outlet hole with a cotton bud or similar item. You can avoid this problem by cleaning the drainage channel regularly

Why are there ice / water droplets on the rear wall of my refrigerator?

• It is normal to see droplets of ice or water on the rear wall of a refrigerator. Moisture accumulates and becomes drops of water which will then freeze. When the auto defrost operates the ice will melt and run down the rear wall into water drainage channel
• Make sure that nothing in the fridge touches the rear wall or they are likely to become wet

Why is there a bad smell in my fridge?

• There is nothing within the construction of a cooling appliance that can cause bad odours, and food spillage or rotting foods are normally the cause
• To remove the smells, thoroughly clean the interior of your fridge and sterilise it, first ensuring that your appliance is isolated from the mains supply

An audible signal has sounded, what does it mean?

• This is a warning that the temperature inside the appliance has increased (over-temperature alarm). This may occur if the door is left open too long or a large amount of food has been put into the appliance at once

Can the doors of the integrated fridges and freezers be reversed to suit my installation requirements?

• Yes, all our integrated refrigeration appliances are supplied with the necessary parts for reversal of the doors

How can I make sure my fridge/freezer runs efficiently?

• Install the appliance correctly away from heat sources or direct sunlight in a well ventilated room. Always follow the installation instructions provided with the appliance
• Ensure you use the correct temperature settings. Very low temperature settings consume a lot of energy but will also not improve or lengthen the storage life of the food, and can also spoil vegetables, cold meats and cheese
• Do not overfill the appliance. Proper food storage requires good air circulation. Overfilling prevents this and can cause your compressor to overwork using more energy
• Ensure the doors are shut correctly. Every time you open the doors you loose cold air which means that the fridge/freezer will have to work harder to restore the correct temperature
• Check your door seals regularly. Keeping them clean ensures that they fit closely against the door
• Never put hot foods into your fridge. Allow food to cool to room temperature before storing
• Check for the build-up of any ice on your freezer walls. When the frost becomes too thick, defrost immediately following the instructions in your user manual
• Only leave the door open as long as necessary